Frequently Asked Questions
We have done a large number of localizing projects for websites, mobile applications, software, and computer games. We have expert translators for localization projects and work with local translators for making sure that the project is successfully completed.
We have a dedicated team for proofreading and quality check. Your translated documents are controlled by this team before they are delivered to you.
We have a dedicated team for proofreading and quality check. Your translated documents are controlled by this team before they are delivered to you.
Your order will be assigned to an expert translator and translated documents will be delivered to you on or before the “Estimated Delivery Date” based on your order details. You will receive a notification e-mail on the status of your order once it is completed. You can log into your membership account on Protranslate platform for downloading your translated documents after you received this e-mail.
Please contact us about your problem by emailing to info@protranslate.net. Please do not forget to write down the LOGID at the error message and your account e-mail address along with your translation document. One of our customer service representatives will be in touch with you as soon as possible
We have certified translators within our team. You just need to choose this option while ordering your translation project. We will make the assignment based on your request.
We normally deliver all translated documents online via Protranslate platform. Upon special request, we can post the translated documents by parcel services. We will add the cost of postal service into your order.
We may offer you a trial translation if you would like to see the quality of our work. We will translate a short text (up to 50 words) before you confirm your order.
Our expert translators can translate 2.000 words a day. We estimate the time of your delivery based on this average.
You can choose your delivery option (standard or quick) while confirming your order. Our project managers will confirm you the ‘Estimated Delivery Date’ for your urgent translation projects.
We are sensitive to confidentiality of your documents at upmost level. If you would like to see our privacy policy, we can send you a copy of our confidentiality agreement to sign before you confirm your order. Alternatively, if you or your company has an agreement, you can send us a copy and we will sign reciprocally.
You can upload your documents in any file format. We will convert the file format for counting the words and translating if needed. We can also deliver your translated documents in any file format you require.
We follow a standardized procedure and our quality operators will ensure that all our translations and other projects are delivered with maximum quality. All our translations are performed by specialized professionals, and proofreading is also done by native experts.
We work with a large number of translators who have experience and expertise in various fields. Your translation project will be assigned to one of our translators whose experience and expertise match your needs. You can also add notes to our translators by using “Translation Brief” section while placing your order. You can write all the details on your technical translations in special fields such as engineering, legal, IT, medical, etc.
All translations provided through Protranslate platform are human translations done by our expert translators. In this way, we can ensure that the translated document fits the theme of your original document. The document will be much more professional compared to computer-aided translations.
Please e-mail your resume to hr@protranslate.net and we will get back to you for starting the evaluation process.
Yes, our professionals employ a variety of CAT tools such as SmartCAT, SDL Trados Studio and MemoQ.
Once you upload your document for translation, the number of words in your document is automatically counted and your translation project is priced based on this number. Language pair selection and other order options, such as expertise selection, standard vs. quick delivery, etc. affect pricing.
You can make your payments online by your Credit Card (VISA & MasterCard) or bank transfer to the following account. Bank Name: Garanti Bankası Branch Name / Code: Lefkoşa / 493 Account Name: NET IMPRESSION DIGITAL SERVICES LTD Account Number: 6295965 IBAN: TR44 0006 2000 4930 0006 2959 65
You may request for an invoice after your translated documents are delivered and project is completed. You should provide us the invoice details and it will be ready for you to download from Protranslate platform.
We charge per word. The rate depends on some factors such as: inclusion of add-on services, degree of specialization of the professional, etc. For a more accurate quote please get in touch with us!
In the case where a project has already begun, you will be charged for what the professional has already worked on. In the event that you choose to drop the whole project, please contact us.
Guaranteed Quality
We pride ourselves in delivering a high quality work.
Native Experts
We only work with native speakers.
24 hrs Delivery
The average delivery time of small document is 24 hours.
Best Price
We work at some of the lowest prizes in the market.
Human Translation
We only work with real, flesh and bones people.